Shipping policy

Last Updated: 16 April, 2025

At Zing, we’re committed to getting your order to you as quickly and smoothly as possible. Below you'll find everything you need to know about how we ship.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• You’ll receive a confirmation email once your order is placed and another with tracking info when it ships.

• During peak periods or promotions, processing times may be slightly extended.

2. Shipping Destinations

We currently ship to:

• Domestic (e.g., [Insert Country])

• International shipping is available to select regions. For updates, please check our shipping options at checkout.

3. Shipping Options & Estimated Delivery

Delivery times are estimates and may vary based on location and carrier delays.

4. Shipping Charges

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Free standard shipping may apply to orders over a certain amount. (e.g., Free shipping on orders over $100)

5. Customs, Duties & Taxes

For international orders:

• The customer is responsible for any customs duties, import taxes, or brokerage fees imposed by your country.

• These charges are not included in the item price or shipping cost.

6. Order Tracking

Once your order ships, you’ll receive a tracking number by email. You can track your package directly through the carrier's website.

7. Shipping Issues

If your package is delayed, lost, or arrives damaged:

• Please contact us at [Insert Email Address] within 7 days of the delivery date.

• We’ll work with you and the carrier to resolve the issue as quickly as possible.

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8. Incorrect Addresses

Please double-check your shipping details! We are not responsible for orders shipped to incorrectly provided addresses.

9. Need Help?

If you have questions or concerns about shipping, don’t hesitate to reach out:
📧 [Insert Customer Service Email]